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FLY will give you a secret guide to choosing a freight forwarding company to help you avoid pitfalls easily~
1. Word of mouth is king, read the reviews before deciding
Before choosing a freight forwarding company, the most intuitive way is to check the reviews and feedback from other users. Social media, forums, Xiaohongshu and other platforms are all valuable channels for obtaining this information. Good reviews? That’s the first choice! Bad reviews? Let’s take a detour!
2. Qualification certification, safety first
Formal freight forwarding companies should have relevant qualifications and certifications, which are important certificates to protect rights and interests. When choosing, be sure to confirm whether the company has key certificates such as business license and international freight forwarding qualification certificate, none of which can be missing! After all, safety is the first priority for shipping!
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3. Transparent prices, no hidden costs
In the process of consolidated shipping, the cost issue is often the most concerned issue. Therefore, when choosing a consolidated shipping company, you must ask for all the cost details, including freight, tariffs, handling fees, etc. Make sure the company can provide a clear and transparent quotation to avoid additional hidden costs during the shipping process. At the same time, you can also compare multiple companies and choose a service provider with a higher cost-effectiveness.
4. Professional customer service and timely response
During the delivery process, it is inevitable to encounter various problems and doubts. A good shipping company should have a professional customer service team that can respond to your inquiries and questions quickly. When choosing, you can first understand the company’s customer service department’s service attitude and professional level.
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5. Extra services, extra points
In addition to the above basic elements, some shipping companies also provide additional value-added services, such as free warehousing, photo inspection, combined packaging, etc. Although these services are not necessary, they can greatly improve the delivery experience and satisfaction.